Terms and conditions

Proyachts is a registered trademark owned by Mallorca Luxury Group  S.L.U (henceforth MLG), with CIF B57744674, registered in the Mercantile Registry of Palma de Mallorca and address C/ La Pau 8, 2, C.P 07012, Palma de Mallorca, Spain, applies the following general terms of service and use to their customers. MLG is devoted to yacht charter and management.

By hiring any of the MLG services the customer fully and unconditionally accepts these terms of service and use, and the regulation disclosed in our Privacy Policy which you will find in this very web page.

The boat charter, which is between the client and the final service provider (owner or manager of the boat), is governed by the rental contract with the final service provider.

These terms of service and of use and the Private Policy can be consulted in the following addresses www.pro-yachts.com/en/terms-conditions and www.pro-yachts.com/en/privacy-policy and the email address to make any further consultation is info@pro-yachts.com and the web page is www.pro-yachts.com

The aim and intent of MLG is to fully satisfy the client. Please, report any incident without delay to info@pro-yachts.com. Furthermore, any communication or document should be sent to the same email address.

  1. SUBJECT MATTER OF THE SERVICE AND THE CONTRACT

MLG provides brokerage services (by managing bookings) in the pleasure boat charters. Through www.pro-yachts.com , the client books the charter, and if applicable, rents a boat to the final service provider, in accordance with the terms and the price agreed with the provider.

All the boats in www.pro-yachts.com  are offered by MLG which acts as a mediator and whose responsibility is limited to bringing into contact the client with the final service provider, who is solely and directly responsible for the provision of the service. MLG is not responsible for the provision of the service and, therefore, does not have the obligation to answer in the event of the non-fulfillment or the incomplete fulfillment of the contracted service with the final service provider, with whom the client has contracted the service. Nevertheless, MLG informs that all the final service providers have been explicitly requested to meet the requirements of the service, according to the sector standards and to the rental contract. The non-fulfillment of this obligation by the final service providers, implies that MLG may exclude them from www.pro-yachts.com  

The final service provider explicitly entrusts MLG with the task of collecting the rental payment for the contracted service, as well as blocking the part of the amount agreed. Other services, extras and the deposit will be agreed between the client and the final service provider, but in this case they will be charged by the latter.

The client expressly accepts this limitation of liability of MLG and, in consequence, MLG is only responsible for managing and formalizing the booking of the chosen boat, and of managing the payment of the deposit and the rental, according to the conditions and measures established and the characteristics advertised. The client acknowledges that the final service provider may not accept the booking, in which case MLG will offer the client alternative boats or the full refund of the amount blocked and/or paid.

Although we aim to perform the service as advertised on www.pro-yachts.com , we cannot verify or guarantee that all the information is precise, complete or correct. Without prejudice to it, we inform you that MLG requests the final service providers to give accurate and correct information; otherwise, they may be excluded from www.pro-yachts.com  .Any incident, we recommend to be reported to info@pro-yachts.com.

  1. VALIDITY

The terms of service and of use are applicable as soon as the client generates the booking form.

  1. BOOKING AND RENTAL PROCESS

The booking with MLG and the rental with the final service provider process is as followspay for:

  • Sign in to www.pro-yachts.com
  • Select a boat and read its terms of use.
  • Specify dates and extras if applicable and fill in the information required, including personal mandatory data.
  • Confirm the booking details.
  • MLG and the final service provider will confirm the booking by the signed the charter agreement and the booking invoice.
  • Make the outstanding payments to MLG within the indicated dates.
  • Once the service has been provided, MLG will request the client to rate the service in detail so the rest of the clients have access to this information.

The client acknowledges that the service provided shall be the exclusive responsibility of the final service provider, according to the contract signed and, therefore, this is the solely responsible for it.

  1. DEFINITION OF CLIENT

A client is anyone over 18 years of age, with the power to rent a boat, accept the present terms of service and of use and agree to be bound by them when generating the booking form.

  1. CLIENT DUTIES

The client is obliged to:

  • Always grant authentic, right and up-to-date information about personal data requested or any other type of information.
  • Provide the data requested to MLG in order to deal with: the booking, contract and provision of service.
  • Provide the information and qualifications, if applicable, which may be reasonably required.
  • Pay the amounts corresponding to the hired contracts within the due dates established in the booking and/or hiring process.
  • Properly use the services and, if applicable, have the appropriate qualifications or licenses available in order to use the boat.
  • Provide only truthful information when rating the service received. Anyway, MLG reserves the right to accept, reject or withdraw the valuations and opinions.
  1. FINAL SERVICE PROVIDER

The final service provider may be the owner of one or several boats or an agency which manages boats.

MLG offers final service providers the possibility to announce their boat in the online platform with a description, features, images, prices and an availability calendar, according to the information provided to MLG. Thus, MLG can carry out its booking service and, if applicable, the rental payments management.

  1. CONTRACTING METHODS

The client and MLG accept the possibility to formalize agreements and contracts by any means offered by the law, including e-contracting methods through a webpage or an email, telephone recording, digitized signature, electronic signature, as well as that they may be stored, organized or copied, by any available means.

  1. PAYMENT METHODS

The client will pay when booking or contracting a service, paying the amount agreed in each case and at the agreed moment (and according to the conditions previously accepted by the client).

If the clients do not have to pay the total amount when booking, they are obliged to make the outstanding payment within the indicated dates.

The payment methods accepted are by debit or credit cards such as Visa, Visa Electron and Master Card, as well by bank transfer and shaped check.

  1. CHANGES IN THE FUTURE

The users will be informed of any changes on the web page or in these terms of use, which will be considered as accepted by the users who access www.pro-yachts.com  after that communication.

  1. COMPLAINTS AND APPLICABLE JURISDICTION

Complaints shall be made in writing and through an irrefutable reception method.

To resolve any dispute regarding the interpretation or their own jurisdiction, they expressly submit to the jurisdiction and competence of the courts of Palma de Mallorca (Spain).

These terms and conditions are subject to Spanish law.